Returns & Refund Policy

At Theallure Hub, customer satisfaction is our absolute priority. We adhere to a structured, highly transparent 30-day refund policy to ensure you shop with absolute peace of mind.

1. Eligibility Window for Returns

You have a maximum window of 7 calendar days from the official delivery date (as recorded by the logistics provider) to request a return or structural product claim.

To qualify for an authorized return, your items must comply with the conditions below:

• The product must remain strictly unused, unwashed, and undamaged.
• The item must be packed safely inside its original manufacturing packaging, with all labels, tags, protective films, and accessories intact.
• You must provide an official receipt, invoice, or digital proof of purchase issued by Theallure Hub.

2. Non-Returnable and Exempt Items

Certain classes of products are entirely exempt from being returned due to safety, hygiene, or structural configurations:

• Perishable items or custom made products, personalized adjustments, or bespoke goods.
• Personal care items, sanitary items, health products, or cosmetics once their safety seals have been broken.
• Gift cards, vouchers, or downloadable digital assets/software code.
• Items purchased under explicit clearing sales or promotional end-of-season discounts.

3. Damages, Defective Items, or Incorrect Shipments

Please inspect your cargo immediately upon delivery. If you note any structural deformities, broken elements, or if you have received an incorrect product, contact us within 48 hours at theallurehub08@gmail.com.

Required Claim Evidence: To speed up your replacement or refund evaluation, please attach crisp digital photographs and a brief recorded video clip showing the defect alongside your invoice details.

4. Return Process & Logistics Fees

To initiate a standard return protocol, please follow these steps:

1. Email our support desk at theallurehub08@gmail.com with your Order ID and return justification.
2. If approved, our team will issue a Return Merchandise Authorization (RMA) along with the specific warehouse return address.
3. Customers are responsible for paying their own return shipping fees. Shipping costs are completely non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Refunds

Once your return parcel arrives back at our sorting facilities, it undergoes strict physical inspection. We will send you an email notification confirming receipt of the item and approval or rejection of your claim.

If approved, your refund is processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 banking business days.